Scaling quality across a growing SaaS engineering organisation
Defined and executed a multi-year quality strategy, moving QA from manual post development validation toward automated in sprint quality practices, clearer metrics and stronger engineering ownership.
→ Reduced customer reported defects by 47%, reduced cycle time by 50%, scaled QA from 3 to 30 people and increased automation coverage to 80%.
Moving enterprise delivery away from late-stage testing
Led quality and delivery transformation across a large enterprise application portfolio, introducing automation strategy, CI/CD integrated testing, governance and executive level reporting.
→ Built automation capability from zero to 80% coverage for new projects and critical legacy systems, improving release confidence and reducing reliance on manual sign-off.